Frequently Asked Questions

Yes, 100%. We source all Pokémon TCG cards and anime figures directly from authorised distributors and reputable suppliers. Every item in our store is guaranteed authentic.

Absolutely not. We only sell genuine, officially licensed Pokémon TCG products. We stand behind the authenticity of every card and figure we sell.

We currently ship throughout Australia. International shipping options may be available in the future.

Standard shipping typically takes 3-7 business days within Australia. Express options are available at checkout for faster delivery. Posting days are every Monday and Friday. 

All cards are carefully packaged in protective sleeves, toploaders, and bubble mailers to ensure they arrive in perfect condition. High-value cards receive additional protection and tracking.

Yes, all orders include tracking information. You'll receive a tracking number via email once your order ships.

All sales are final. We do not accept returns or offer refunds on any purchases. Please review your order carefully before completing your purchase. If you have any questions about a product, please don't hesitate to contact us before placing your order.

If your item arrives damaged during shipping, please contact us within 48 hours of delivery with photos of the damage and packaging. We'll work with you to resolve the issue.

Pre-order items are products that haven't been released yet. When you pre-order, you're reserving your item at the current price. Your card will be charged at the time of purchase, and the item will ship as soon as it's released and arrives at our store.

Pre-order items will ship as soon as they're released and we receive stock from our suppliers. Estimated release dates are listed on each product page, but dates may change due to manufacturer delays.

Pre-orders cannot be cancelled once placed, as we reserve inventory specifically for your order. Please be certain before completing your pre-order purchase.

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Shop Pay for fast, secure checkout.

Yes, absolutely. Our checkout is secured with industry-standard SSL encryption, and we never store your payment information. All transactions are processed securely through Shopify's payment platform.

We grade cards honestly and conservatively:

Near Mint (NM): Card appears unplayed with minimal to no wear

Lightly Played (LP): Minor edge wear or light scratches

Moderately Played (MP): Noticeable wear, whitening on edges, or surface scratches

Heavily Played (HP): Significant wear, creases, or damage
Graded slabs are sold as-is in their professionally graded condition.

Yes, all sealed products (booster boxes, ETBs, blister packs) are guaranteed factory sealed and unopened. We do not weigh or tamper with any sealed products.

You can reach us via email or through the contact form on our website. We typically respond within 24 hours during business days.

Yes, we have a physical store located at Shop 4, 433 Torrens Road, Kilkenny, SA 5009, Australia. Please refer to our trading hours for current opening times.