Returns and Refunds Policy

At Cardz Mate, we want every purchase to be handled fairly. Due to the collectible and market sensitive nature of trading cards and sealed TCG products, we do not offer returns, refunds or exchanges for change of mind.

This policy applies to both online and in store purchases. Nothing in this policy limits your rights under Australian Consumer Law.

Change of Mind

Please choose carefully before purchasing. We do not accept returns or refunds if you change your mind, purchase the wrong item or quantity, find the item cheaper elsewhere, no longer want the item or its market value changes after purchase.

Sealed TCG Products

Sealed products cannot be returned for change of mind. Once a booster pack, booster box, collection box or other sealed product has been opened, unsealed or tampered with, it cannot be returned unless required under Australian Consumer Law.

We do not offer refunds or exchanges based on

• Cards or contents pulled from sealed products

• Not receiving a particular card, rarity or hit

• Pull rates unless specifically guaranteed by the manufacturer

• Changes in product or card market value

• Minor manufacturing variations such as centering, print lines, whitening or minor packaging imperfections

• Card condition or potential grading results

Cardz Mate does not guarantee any particular grade from PSA, BGS, CGC or another grading company.

Single Cards

Please inspect single cards carefully before purchasing in store.

For online orders, we make reasonable efforts to accurately represent the card and its condition through photographs and descriptions.

Differences of opinion regarding card condition or potential grading results are not considered a fault unless the card is materially different from its description.

Faulty, Damaged or Incorrect Orders

If you receive an item that is faulty, significantly damaged, incorrect or not as described, please contact us as soon as possible.

Include your order number, details of the issue and clear photos where applicable. For shipping damage, please keep the product and original packaging while we assess the claim.

Depending on the circumstances, we may provide a replacement, refund or other appropriate remedy in accordance with Australian Consumer Law.

Order Cancellations

Please check your order carefully before completing checkout.

Once an order has been placed, cancellation requests are not guaranteed. If you contact us before your order has been processed or dispatched, we may approve a cancellation at our discretion.

Cardz Mate may cancel and refund an order if we are unable to fulfil it due to an inventory error, stock availability issue or other genuine operational reason.

Sale and Clearance Items

Sale and clearance items are not eligible for change of mind returns.

This does not affect your rights under Australian Consumer Law if an item is faulty or not as described.

Returns and Refunds

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

If a return is approved, we will provide return instructions. Items should be securely packaged and include all relevant components where reasonably possible.

Approved refunds will generally be issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear.

Where Cardz Mate is responsible for a faulty, incorrect or not as described item, reasonable return costs will be handled in accordance with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where goods are faulty, not of acceptable quality, not fit for purpose or do not match their description.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Contact Us

For return or refund enquiries, please contact Cardz Mate and include your order number or proof of purchase, a brief description of the issue and photos where applicable.

We will review your request and work with you to provide an appropriate resolution.